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Business Etiquette Training

The Business Etiquette Training conducted by MMM Training Solutions as part of its Corporate Training focuses on business etiquette protocols that are essential to make a good first and lasting impression in the international business environment.


Business etiquette training is a program that educates individuals about the established patterns of behaviour and manners that are essential in a profession. It focuses on a set of practices that are commonly acceptable in a global business environment.

With the expansion of the global marketplace, organizations are increasingly conducting Cross Cultural Training. This has brought about a need for the increase in awareness about professional etiquette that exists in various cultures, especially cell phone etiquette, business card etiquette and email etiquette. Hence international business protocol followed by the dominant cultures is the core part of our business etiquette training program.

Etiquette Training is one of our most highly sought after programs as multi-national companies realize that lack of knowledge of global professional etiquette can have disastrous results on customer relationships. Our etiquette training is very effective as the trainers have worked in various cultures and have experienced different business cultures themselves.

Our Business Etiquette Training program focuses on presenting oneself with finesse and making others comfortable in a business setting. This program also has a component of Personal Grooming that is targeted at young professionals who are just entering a business environment.

What is Soft Skills Training?

Soft skills training combines a variety of interpersonal, communication & social skills that help people interact effectively with others. This would enable individuals to work well with others in order to accomplish their goals.

It is often said that 'IQ gets you hired, EQ gets you promoted'. Initially, soft skills training in India was conducted for the front line and middle management based on the assumption that senior level executives are adept at it. However, today it is a vital part of all soft skill training There is a significant body of research amongst soft skill training companies that focuses on the importance of this skill in leaders. Business today mandates that C-level executives will not simply manage their own business areas but they will also impact key decisions by making contributions to the CEO. "The C-level person today needs to be more team-oriented, capable of multitasking continuously and leading without rank, and able to resist stress and make sure that his subordinates do not burn out. And he needs to do all of this with a big smile in an open plan office. In other words, we're looking at a whole new breed of top executives." as one executive recruiter, stated in the Harvard Business Review Article, 'The New Path to C-Suite'. This article stresses on the importance of soft skill development in people performing at the highest positions in corporate.

The natural result of this enhanced focus has caused it to become a significant part of leadership development.

The Trust Works methodology for creating and conducting corporate soft skills training programs is to customize each program intricately to meet the needs and objectives of the organization. Having a deeper understanding of the needs and challenges help us to identify the skills and knowledge that will create the difference. Each program is interactive, participatory and includes readiness and reinforcement activities. The role-plays give the participants the ability to practice the skills and use it when they start work on the next day.